warranty
Crumble Limited Lifetime Warranty Information
Crumble Cast Iron Range
This product enables the original consumer to be covered by a lifetime warranty in the unlikely situation that your enamelled cast-iron Crumble cookware is found to be faulty upon purchase in its material or construction, or if it develops a fault or defect after proper use, cleaning and storage. Each Crumble Dutch oven is individually handmade so each product will be slightly different.
Please retain copies of original receipt of purchase direct from manufacturer and ensure care and use instructions are adhered to in order for the warranty to remain valid.
Should you need to contact Crumble regarding a warranty evaluation, please email us at support@crumble.co.
Once your claim is assessed and approved, Crumble agrees to either repair or replace your item free of charge. Please note that replacement cookware may be issued in a different colour to the original purchase, pending stock availability at the time of replacement.
Warranty includes items purchased from David Jones stores in Australia.
Exclusions
This warranty does not cover general wear and tear or cosmetic damages (scratches, minor chips, stains, discolouration) to the cookware which do not affect the functionality of the product; the effects of overheating; the effects of improper use; the effects of improper cleaning; the effects of improper storage; deliberate damage, neglect or abuse of the cookware; cookware that was not purchased new directly from the manufacturer; cookware without valid proof of purchase; cookware used for commercial purposes.
Crumble Cooking Accessories (including Crumble bonus accessories)
1–Year Warranty
This product enables the original consumer to be covered by a 1 year warranty in the unlikely situation that your Crumble cooking accessory is found to be faulty upon purchase in its material or construction, or if it develops a fault or defect after proper use, cleaning and storage.
Please retain copies of original receipt of purchase direct from manufacturer and ensure care and use instructions are adhered to in order for the warranty to remain valid.
Should you need to contact Crumble regarding a warranty evaluation, please email us at support@crumble.co.
Once your claim is assessed and approved, Crumble agrees to either repair or replace your item free of charge. Please note that replacement cookware may be issued in a different colour to the original purchase, pending stock availability at the time of replacement.
Exclusions
This warranty does not cover general wear and tear or cosmetic damages (scratches, minor chips, stains, discolouration) to the accessory which do not affect the functionality of the product; the effects of overheating; the effects of improper use; the effects of improper cleaning; the effects of improper storage; deliberate damage, neglect or abuse of the accessories; accessories that were not purchased new directly from the manufacturer; accessories without valid proof of purchase; cookware used for commercial purposes.
Crumble Knife Range
Our knives carry a Limited Lifetime Guarantee in the unlikely situation that your Crumble knife(s) is/are found to be faulty upon purchase in its material or construction, or if it develops a fault or defect after proper use, cleaning and storage.
Please retain copies of original receipt of purchase direct from manufacturer and ensure care and use instructions are adhered to in order for the warranty to remain valid.
Should you need to contact Crumble regarding a warranty evaluation, please email us at support@crumble.co.
Once your claim is assessed and approved, Crumble agrees to either repair or replace your item free of charge. Please note that replacement cookware may be issued in a different colour to the original purchase, pending stock availability at the time of replacement.
Exclusions
This warranty does not cover general wear and tear or cosmetic damages (scratches, minor chips, stains, discolouration) to the accessory which do not affect the functionality of the product; the effects of overheating; the effects of improper use; the effects of improper cleaning; the effects of improper storage; deliberate damage, neglect or abuse of the utensils; utensils that were not purchased new directly from the manufacturer; utensils without valid proof of purchase; cookware used for commercial purposes.